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Datacom New Zealand

  • #10 in Technology
  • 1,000 - 50,000 employees

Datacom 2020 Service Desk Analyst - Level 1

As a Service Desk Analyst, you’ll be the first point of contact for our biggest clients.

Opportunity details

Opportunity Type
Graduate Job

Application dates

Applications Open
3 Dec 2019
Applications Close
3 May 2020

Minimum requirements

Accepting International Applications
Qualifications Accepted
Artificial Intelligence
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering
Video Game Development
Design & User Experience

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

Our Wellington Service Desk boasts over 150 team members dedicated to solving technical issues for more than 20 large client environments. Located on the Jervois Quay waterfront, we have a great team culture with a strong focus on being professional, efficient and easy to work with.

The Nitty Gritty

We have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgroundsWe are local at heart, yet world-class in capability.

About the Role

As a Service Desk Analyst, you’ll be the first point of contact for our biggest clients. No two days will be the same as you’ll be constantly thinking outside of the box to troubleshoot and resolve issues, ensuring the most efficient and effective customer service, possible! You’ll be supported and mentored by our team and have constant opportunities to grow your skills. If you’re looking for somewhere to develop your career within a great culture, then this is the role for you!

What you’ll bring

Although work experience is great, we value a can-do attitude and passion much more! Your verbal and written communication skills are key to your success in this role. Ideally, you’ll have customer service experience, as its most important to us that you can keep our customers happy with your effective communication skills. We’re looking for team members of all levels, so if you have experience within a Service Desk or an Enterprise IT support environment, this is a bonus! Or perhaps you are supporting a smaller environment and you're looking for the opportunity to grow within a large organisation.


We will review applications as they come through, and you can expect contact from us within a couple of weeks. Only candidates with work rights in New Zealand will be considered. If this sounds like the opportunity you’re looking for, please apply online now!