Customer Operations Team Member

NAB Customer Operations Team Member

• Multiple roles available for you to make your impact
• Join a newly created flexible team focused on delivering for our customers 
• Fantastic opportunity to build your career in banking

A career that gives you more

Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper. We currently have multiple newly created opportunities for customer-focused individuals to join our team.

As a Customer Operations Team Member, you’ll be joining a diverse and multi-skilled team whose core focus is to ensure our customer experience is of the highest standard. 

Within this role, you’ll undertake several business placements aligned to supporting our customer’s needs. You’ll work in a flexible team across various servicing channels gaining valuable product, systems and process knowledge along the way. You’ll have variety in your role and be supported to learn and develop the critical skills and capabilities to set you up for a successful front-line banking career 

Key responsibilities include providing high quality customer service, resolving general banking and account enquiries, back end data processing, analysing credit related documentation and general administrative duties using core banking systems.  

What you will bring 

• A strong background in providing a high level of customer service and support
• Excellent written and verbal communication skills
• Strong attention to detail
• Problem-solving mindset
• Flexible and adaptable approach to work and changing environments
• Self-starter with strong computer skills
• Well organised, able to pick up tasks quickly and an ability to manage a material workload
• Hunger to learn

By joining NAB, you are committing to putting our customers’ needs first every time. You will be ambitious for growth; always curious and learning from colleagues. You will speak honestly, valuing the time and opinion of others. You will own your work and do what’s right, even when it’s hard.

NAB, invested in you

As a Customer Operations Team Member, you will have access to ongoing coaching, mentoring and support, our Career Qualified in Banking accreditation as well as a wide range of educational, financial, lifestyle, health & wellbeing benefits. For more information please visit our website.

Join NAB

Our customers come from all walks of life and so do we. Build your career with an organisation that celebrates and thrives on the differences in our people.

If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of banking and the role that you can play. 

Initially, this role will work from home until restrictions ease.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 

This is a full-time role with an expected start date of 14th December 2020.